Deliver a personalized customer experience through Salesforce Omni-Channel

Mobile messaging is the preferred method of communication for today’s ultra-connected, on-the-go consumer. However, there is a problem…. The good news is that MST Solutions has solved it by showing you how to leverage Salesforce Omni-Channel to help enhance your customer experience and enable your company to interact with customers on the platform they choose. Join us on August 15th for lunch on us and learn how Salesforce LiveMessage will enable your support centers to deliver a relevant, high-quality customer experience. As new channels continue to enter the support realm for the customer conversation, companies are struggling to manage the customer experience across multiple channels. In the Omni-Channel customer engagement environment, integrating all channels is a key focus area for companies looking to manage their customer experience and is the one area where some deployments fall short. We will show you how leveraging Salesforce Omni-Channel will help you to make the shift from voice to digital with mobile messaging, delivering an exceptional customer service everywhere. During this session, you’ll learn: • Use Omni-Channel as a single channel to manage customer engagement across all channels (Case,Live Message, Live Chat etc) • Implement distribution of customers based on agent availability and customer need through Omni-Channel • How customer engagement and support processes can be improved using skills within Omni-Channel Attendees will be entered into a raffle for a Google Home