Skip to contentCRM & AI Platforms Analyst
- Assist in configuring, maintaining, and optimizing ERP, CRM, and other enterprise systems based on business requirements.
- Gather requirements from internal stakeholders and translate them into system enhancements or process improvements.
- Manage user accounts, roles, permissions, and security settings across business applications.
- Create dashboards, reports, and automated workflows to improve visibility and operational efficiency.
- Support integrations between platforms using APIs, connectors, and automation tools.
- Assist in deployment and administration of AI tools, chatbots, AI agents, and workflow automation platforms.
- Troubleshoot system issues, perform root cause analysis, and coordinate resolutions with internal teams or external vendors.
- Perform data imports, data validation, cleansing, migration, and maintenance tasks.
- Develop and maintain SOPs, system documentation, training materials, and process guides.
- Provide end-user training and ongoing support for enterprise platforms.
- Monitor new releases, features, and emerging technologies within ERP, CRM, and AI ecosystems.
- Support continuous improvement initiatives related to digital transformation and automation.
