Unemployment Claims Associate

The Unemployment Claims Associate is responsible for performing unemployment benefit claims support work using a set of developed procedures and programs to ensure compliance, client satisfaction, and productivity.

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Essential Duties and Responsibilities

• Intake services include processing incoming mail, organizing files on the server, building client files, verifying wage data, and initial client outreach.
• Case triage involves prioritizing cases based on complexity and urgency and assigning the appropriate specialist group to ensure claims are processed efficiently and accurately.
• Assist Specialists with gathering documents to support timely claims response.
• Maintaining documents, ensuring all documents are stored securely and easily accessible for future reference.
• Maintain various tracking systems to provide increased organization and insight.
• Other duties as assigned.